- The types of information we collect about you
- Where we collect information from
- Where your information is stored
- The basis on which any personal data we collect from you, or that you provide to us, will be processed by us
- How long we keep your information for
- Your rights in relation to the processing of your personal data.
This policy applies to any personal data we collect about you when you
- Use any of our websites set out in section 9 below
- Use any of our apps
- Contact us or when we contact you
- Apply for one of our vacancies
- Purchase goods or services from us
- Provide services or goods to us (where, for example, you are a sole trader, partnership or where you are providing services or goods on behalf of your employer/contractor)
- And/or visit our sites.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
The details of the applicable data controller depending on which area of Philip Wright (Transport) Ltd t/as Wright Mix you are dealing with are set out in section 8 at the end of this policy.
If you have any questions, comments or requests regarding our data processing practices, please use the "Contact Us" page on our websites, or contact the main office, Wright Mix, 158 Barkby Road, Leicester, LE4 9LF.
1. INFORMATION WE MAY COLLECT ABOUT YOU
We collect and process the following information about you in the following circumstances:
1.1 Information you give us:
- Information about you that you give to us by filling in forms on our websites
- By corresponding with us by phone, face-to-face, e-mail or otherwise.
- Information that you provide when you send an enquiry via our websites
- Place an order for our goods and/or services
- Report issues or complaints to us
- Submit job applications or your CV to us
- When you provide us with contact details or other details in respect of any goods and/or services you may be providing to us. The information you give us may include your name, address, date of birth, e-mail address, phone number, user-name and password, details of any comments or feedback that you provide to us, and financial and credit card information. Other information you give us may include feedback regarding our services, our websites, our apps, or our sites, and responses to surveys and/or market research (although you do not have to respond to such surveys or requests). We may also collect and process records of any correspondence and communications with us in whatever format you send these to us. Inbound and outbound telephone calls may also be recorded.
1.2 Information we collect about you: We may collect the following information about you:
1.2.1 Details of your visits to our website http://www.wrightmix.co.uk/company/cookie-policy/
1.2.2 Information about your visits to our sites, including CCTV images;
1.2.3 Information about your calls to our office, including a recording of such call and information about your orders for goods or services;
1.2.4 Information about services or goods that you provide to us including, for example, in connection with accidents or incidents as part of the service delivery;
1.2.5 Information about your buying habits and patterns when you purchase goods from us.
1.3 Information we receive from other sources: We may receive information about you from other sources including when we use third party providers to assist us with financial verification checks when you are seeking to open a credit account with us and/or from third party vendors if we use customer lists from such third parties and from other third parties who work with us in connection with our goods or services. We also receive information from third party registers of suppliers where it is a condition of our contract with your employer (for example, to ensure that our supplier has appropriate insurance) when you are involved in the provision of goods or services to us. Third-party service providers may, without limitation, be appointed to run survey campaigns. We may also receive information about you where we request references (for example, where you are applying for a vacancy within the company).
1.4 Call recording: Please note that telephone calls into and out of our offices are recorded for the purposes of training, monitoring and verifying your order. We record telephone calls where this is necessary for entering into a contract, or negotiating a contract, with you, or for our legitimate business interests, as detailed further below. Call recordings are retained for up to 6 months for evidential purposes.
1.5 CCTV: Please note that CCTV and other image capturing devices are used within our site and that your image may be captured by CCTV. Some of our vehicles also use dashboard CCTV devices and your image may also be captured when you come into contact with one of our vehicles.
2. WHERE WE STORE YOUR INFORMATION
2.1 All information you provide to us is stored on our secure servers.
2.2 Where we have given you (or where you have chosen) a password which enables you to access certain parts of our websites and apps, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
2.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our websites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access, including keeping security patches up to date wherever possible, and by constantly investigating new ways to keep data secure
3. HOW WE USE YOUR INFORMATION
3.1 We use information held about you in the following ways:
3.1.1 To provide you with information that you request from us or which we feel may interest you. We may, on occasion and, where appropriate where you have consented, send you marketing information by email or post. This can include notifications about the launch of new goods, competitions, offers or other relevant news articles that you might find interesting. If you would like to stop receiving such information from us, please click on the "unsubscribe" link in any such emails that we send to you, or use the contact details at the beginning of this policy;
3.1.2 To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, goods and services that you request from us including in setting up credit accounts, and in relation to our rights under any such contracts
3.1.3 In the case of call recordings, to train our staff, monitor staff performance and verify your order, for our legitimate business interests;
3.1.4 To allow you to participate in interactive features on our websites in relation to our services
3.1.5 To notify you about changes to our services and goods
3.1.6 To provide customer support
3.1.7 To ensure that content from our websites and our apps is presented in the most effective manner for you and for your computer
3.1.8 To review your CV and suitability for a role
3.1.9 To manage the services/goods that you are delivering to Wright Mix.
3.1.10 To allow us to open a credit account for you (for example, by running financial and security checks (in particular in relation to trade sanctions));
3.1.11 As part of our efforts to keep our sites and vehicles safe and secure and to improve our processes (for example, through the use of CCTV, dashboard CCTV and any other relevant image recording, and through incident reporting);
3.1.12 To analyse your spending and buying habits when purchasing goods from us to improve our own goods and services;
3.1.13 To measure, understand or monitor the effectiveness of advertising, promotions, marketing material and content and any joint initiatives with our affiliates, suppliers, partners, subcontractors and other selected third parties;
3.1.14 To make suggestions and recommendations to you and other users of our websites and our apps or services about goods or services that may interest you or them; and
3.1.15 to comply with our legal and regulatory obligations and for the purposes of assisting with the prevention and detection of crime.
4. USING YOUR INFORMATION IN ACCORDANCE WITH DATA PROTECTION LAWS
4. USING YOUR INFORMATION IN ACCORDANCE WITH DATA PROTECTION LAWS
4.1.1 Compliance with legal obligations: We may need to process your personal data to comply with our regulatory and statutory obligations, for example when you enter our site in the context of health and safety, or where required to assist with the prevention and detection of crime. Failure to provide the requisite personal information on signing-in at our site will unfortunately mean that you will be unable to remain on the site, as we must have clarity over who is on our site at any one time. You will not be able to object to this processing or ask for the deletion of your personal information insofar as it falls under this category.
4.1.2 Necessary for the entry into / performance of a contract: When you enter into a transaction with us, a contract between you and us will have been entered. For us to fulfil our obligations under such contract (e.g. to allow you to place an order for goods), we will need to collect, process and share (as further detailed below) your personal information. Failure to provide the requisite personal information when placing your order and financial information on entering into the transaction or objecting to this type of processing / exercising your deletion rights will unfortunately mean we cannot provide our goods and/or services to you.
4.1.3 Consent: We may, on occasion, send you marketing messages by SMS, email, and post about us and our events and offers where you have not unsubscribed and where you have purchased goods or services from us, or where you have otherwise consented.
If you are not a customer of ours but have provided us with consent to use your details for marketing purposes, then we may also contact you about our events, goods and services.
In each of the situations above, you have the right to withdraw your consent at any time and can object to processing of this nature.
Legitimate interest We have a legitimate interest in processing your information as:
- We would be unable to provide our goods and services without processing your information;
- We will both benefit from the effective provision of goods and services, and we have a legitimate interest in monitoring staff performance, training staff, and improving our processes, including by reviewing buying habits;
- We have a legitimate reason to process your information for the purpose of accountancy and governmental organisations such as HMRC;
- We will both benefit from the ability to enforce or apply rights under any contract between us;
- We will both benefit from the customer account/any credit account services that we provide;
- We will both benefit from the use of interactive features on our websites, from the most effective presentation of information on our websites, and from properly working websites;
- We are required to ensure health and safety of our sites and vehicles and have a legitimate interest in ensuring any processes are effective;
- We have a legitimate interest in ensuring the security of our sites and vehicles, and in assisting with the prevention and detection of crime, including theft and fraud;
- We may both benefit from the assessment of any job application that you make to us;
- We have a legitimate interest in processing your information in connection with any mergers, acquisitions or reorganisation of our business, in which case some of your information may be shared with a prospective buyer or otherwise but only so far as is strictly necessary for the purposes of such sale or administration.
Impact of processing We consider that it is reasonable for us to process your personal data for the purposes of our legitimate interests outlined above as the processing of your personal data does not unreasonably intrude on your privacy.
5. HOW LONG WE KEEP YOUR INFORMATION FOR
5.1 When your data is no longer required for the purposes listed above, we will delete it within the periods set out below:
5.1.1 Marketing emails and other communications where possible will typically be deleted after 24 months, unless we are required for legal and regulatory purposes to retain such communications for a longer period;
5.1.2 Call recordings with customers, suppliers and other third parties will typically be deleted after 6 months;
5.1.3 CCTV will typically be deleted after 60 days;
5.1.4 Job applications, including CVs, interview notes, and psychometric test results, which have not resulted in a role with us will typically be deleted within 2 years;
5.1.5 Any other information will typically be deleted after 8 years but maybe longer for a legal and regulatory purpose. Data will be archived at appropriate intervals depending on the type of information and the frequency of our interactions with you.
5.2 We may keep your personal information for up to 6 years, to enable us to retain the information we may require for legal and regulatory purposes. Some information, for example information relating to health and safety, may be kept for up to 40 years.
6. DISCLOSURE OF YOUR INFORMATION
6.1 We may disclose your personal information to any member of our organisation, including in particular AGGSMART and we have in place the required security protections for such arrangements via an intra-group data sharing agreement.
6.2 We may share your personal information with AGGSMART where they provide us with processing services on our behalf where we share common IT platforms.
6.3 We may disclose your personal information:
6.3.1 To business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you, for example where we use a third party to provide services to enable us to deliver goods and/or services to you;
6.3.2 To credit reference companies for the purposes of running credit checks.
6.3.3 To members of Wright Mix and third party suppliers and service providers for the purposes listed under section 3 above, for example where we use a third party to provide services to enable us to deliver goods and/or services to you or where we share IT platforms or processes;
6.3.4 To analytics providers and other selected third parties that assist us in assessing the level of interest in our websites, the improvement and optimisation of our websites and our apps;
6.3.5 To our regulators, law enforcement or fraud prevention agencies, as well as our advisors (including legal advisors and auditors), courts, any other authorised bodies, for the purposes of investigating any actual or suspected criminal activity or other regulatory or legal matters etc;
6.3.6 In the event of a merger, acquisition or other similar event, to a prospective buyer or otherwise of our business or assets, in which case we will disclose your personal data to such prospective buyer or otherwise of such business or assets;
6.3.8 to legal advisors and otherwise in connection with legal proceedings in order to enforce or apply our rights under any contract.
7. YOUR RIGHTS
7.1 You have a number of rights under data protection law in relation to the way we process your personal data. These are set out below. You may contact us using the details on our website (www.wrightmix.co.uk) or contacting us directly to exercise any of these rights, and we will respond to any request received from you within one month from the date of the request.
DESCRIPTION OF RIGHT
(1) A right to access personal data held by us about you.
(2) A right to require us to rectify any inaccurate personal data held by us about you.
(3) A right to require us to erase personal data held by us about you. This right will only apply where (for example): we no longer need to use the personal data to achieve the purpose we collected it for; or where you withdraw your consent if we are using your personal data based on your consent; or where you object to the way we process your data (in line with your right to object as set out below).
(4) A right to restrict our processing of personal data held by us about you. This right will only apply where (for example): you dispute the accuracy of the personal data held by us; or where you would have the right to require us to erase the personal data but would prefer that our processing is restricted instead; or where we no longer need to use the personal data to achieve the purpose we collected it for, but we require the data for the purposes of dealing with legal claims.
(5) A right to receive personal data, which you have provided to us, in a structured, commonly used and machine-readable format. You also have the right to require us to transfer this personal data to another organisation, at your request.
(6) A right to object to our processing of personal data held by us about you where the processing of such data is necessary for the purposes of our legitimate interests, unless we are able to demonstrate, on balance, legitimate grounds for continuing to process personal data which override your rights, or which are for the establishment, exercise or defence of legal claims.
(7) A right for you not to be subject to a decision based solely on an automated process, including profiling, which produces legal effects concerning you or similarly significantly affect you.
(8) A right to withdraw your consent, where we are relying on it to use your personal data (for example, to provide you with marketing information about our services or goods).
7.2 If you have any concerns regarding our processing of your personal data, or are not satisfied with our handling of any request by you in relation to your rights, you also have the right to make a complaint to the Information Commissioner's Office.
7.3 Our websites may, from time to time, contain links to and from the websites of our partners such as AGGSMART. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
8. DETAILS OF THE DATA CONTROLLER
8.1 For the purpose of applicable data protection legislation, the data controller is:
8.1.1 Philip Wright MD. Philip Wright (Transport) Ltd T/A Wright Mix 158 Barkby Road
Leicester LE4 9LF
9. DETAILS OF OUR DATA PROCESSOR
9.1 For the purpose of applicable data protection legislation, the data processor is:
9.1.1 Philip Wright MD. Philip Wright (Transport) Ltd T/A Wright Mix 158 Barkby Road
Leicester LE4 9LF
9.1.2 Applicable websites: www.wrightmix.co.uk www.concretenewark.co.uk www.concreteleicester.co.uk www.aggsmart.co.uk btbusiness.co.uk
10.2 This policy was last reviewed and updated: May 2018